Our motto “Where Employees Come First” emphasises the defining role that our employees play in the company. This culture is implemented from the recruitment process, to training and all the way to ensuring our employees bring their unique skill set to the work environment by taking initiative, working efficiently and thus gaining job satisfaction. Our employees are trained in customer engagement, site-specific duties, conflict resolution and risk management in order to ensure that they are confident and capable of representing and providing high-end services and support to our clients.
Our support and close collaboration with the commercial and retail management has enabled us to obtain an in-depth understanding of the nature and complexity of the industry allowing us to tailor our services to client specific needs.
We pride in ourselves in providing quality staff, incorporating new reporting technology, innovative products and techniques, environmental and sustainable solutions to our service delivery.
- Smart Human Resources Desk - Employees can use this service to raise any concerns or voice any new ideas.
- RM Connect - Our Relationship Manager is available online to all employees, tours every location, holds interactive discussions, and shares thoughts and updates through a blog.
- Open Feedback - Employees rate their supervisor and managers across the organisation including the managing director and CEO, and these ratings are addressed accordingly.
- Talent Transformation - This is used to continually develop behaviour-based competencies in individuals.
- Citi at Work - It is an exclusive banking offer available to our People through our corporate partnership with Citi Bank.
- Directions - The CEO and senior management conduct a face-to face meeting with all employees to share the vision and strategy of the organisation.